Sales Menu
Complete guide to using the Syncrostore POS including dashboard, sales processing, layaway, gift cards, transactions, and checkout tools.
Dashboard
Point Of Sale
- How to Apply a Discount to an Entire POS Transaction
- Understanding Discount Types: Amount, Percentage, and New Price
- How to Apply a Discount to a Single Item on the POS
- Using the Actions Menu in Syncrostore POS (Save for Later, Saved Transactions, Discounts, Layaway, Rent)
- POS Redesign Overview (2026 Update)
- How Dual Pricing Works: Base Price vs. Cash Discount Price
- Understanding Transaction Types: Cash, Credit, Gift Card, Check, Loyalty, and Split
- Gift Card Expiration Rules: Federal and State Compliance
- How to View a Customer's Loyalty Point History
- How to Manually Add or Redeem Loyalty Points for a Customer
- How to View a Customer's Purchase History
- How to Set Up a Customer as a Tax-Exempt Reseller
- How to Search for and Manage Existing Customers
- How to Edit Customer Information and Contact Details
- How to Create a New Customer in Syncrostore
- How to Restore a Saved Transaction on the POS
- How to Save a Transaction for Later on the POS
- How to Process a Vendor Deposit Payment Through the POS
- How to Process a Vendor Rent Payment Through the POS
- How to Mark a Transaction as Tax Exempt on the POS
- How to Change the Quantity of a Line Item on the POS
- How to Remove a Customer from a POS Transaction
- How to Create a New Customer Directly from the POS
- How to Add a Customer to a POS Transaction
- How to Remove a Line Item from a POS Transaction
- How to Select the Correct Variant When Scanning a Multi-Variant Item
- How to Look Up an Item by SKU, UPC, Item ID, or Description on the POS
- How to Add a Line Item by Scanning a Barcode or QR Code
- How to Add a Manual Item (Non-Inventory) to a POS Transaction
- How to Clear All Line Items and Payments on the POS Terminal
- Understanding the POS Layout: Line Items, Payments, Totals, and Actions
- Overview of the Syncrostore Point of Sale Interface
- How to Void a Payment Before a Transaction Is Completed
- Common Syncrostore POS Errors & Troubleshooting (Terminal Popups, Layaway Errors, Gift Card Issues)
- Cash Drawer Management in Syncrostore POS (Open/Close Drawer, Cash Drop, No Sale)
- Managing Payment Terminals in Syncrostore POS (Select Terminal, Reset Terminal, Clear All)
- Syncrostore POS Quick Pay Buttons: Pay Cash Full and Pay Credit Full
- How to Take Payments in Syncrostore POS (Cash, Credit, Gift Card, Check, Points)
- Syncrostore POS Tax Exempt: Why It Won’t Work Until You Select a Tax Exempt Customer
- Syncrostore POS Transaction Summary Explained (Cash vs Credit Amount Due)
- How to Add or Select a Customer in Syncrostore POS (Loyalty, Email Receipts)
- POS Update All in Syncrostore: Why Price/Quantity Changes Don’t Save
- Understanding the Syncrostore POS Line Item Grid (Vendor ID, Credit Price, Discounts)
- Syncrostore POS Manual Item: Add a Product Not in Inventory
- How to Add Items in Syncrostore POS: Scan SKU/UPC, Lookup Item, and Add Product
- Syncrostore POS Screen Overview: Lines Tab vs Payments Tab
- Why does an item show 'Not Found' when scanning in POS?
- In POS, why can't I override a price?
Layaway
Gift Cards
Transactions
- How to Print a Receipt or Gift Receipt for a Completed Transaction
- How to Return a Transaction Amount to a New Gift Card
- How to Void a Same-Day Transaction in Syncrostore
- How to Process a Full Refund vs. Partial Return
- How to Return Items to Inventory During a Return
- How to Process a Credit Return on a Completed Transaction
- How to Process a Cash Return on a Completed Transaction
- How to Open and View Transaction Details and Line Items
- How to View Completed Transactions as a Cashier