Skip to content
English
Open Ticket Customer Portal
Schedule a Demo
  • There are no suggestions because the search field is empty.

Why can't I override an item's price at the register?

Learn how price overrides work at the register and when a manager PIN is required.

You can override a price on the register by pressing Price on the item's row; if the cut is larger than your store's approval threshold, a manager or admin must enter their PIN before it is accepted.

Who this is for: Cashier, Store admin

These steps use the New Experience. If your menu looks different, click Switch to New Experience at the top of the page.

How to override a price

  1. Go to Sales > Register and find the item in the cart.
  2. Press Price on that row. A box titled "Override price" opens with the current price filled in. POS price button
  3. Type the new price and press OK.
  4. If a Manager approval box appears (for example "That is 20% off $15.00. A manager PIN is needed for anything over 10%."), ask a manager or admin to enter their 4-digit System PIN in the Manager PIN box and press Approve, or press Cancel to leave the price unchanged.

Things to know

  • Overriding a price removes any discount or vendor sale on that line. To take more off an already-discounted item, use Discounts instead.
  • You can override to $0.00. Negative prices are rejected with "Enter a valid price".
  • Raising a price never asks for a PIN.
  • Saved discounts created by a manager do not trigger the PIN prompt.

For store admins: turning the PIN requirement on or off

    1. Go to Settings > Store settings and open the Security tab. In the Security section, click Edit.
    2. Tick Require a manager PIN for large price cuts at the register and set the Price Cut Approval Threshold (%) (starts at 10%).
    3. Click Save.
Preferences security price overrides
  1. Set each manager's PIN at People > Users: press View on the user and fill in System PIN (four digits), then Save.

Troubleshooting

  • "The PIN isn't working." The PIN must belong to a user who is an Administrator or Manager at this store, and their System PIN must be filled in on their user record. A cashier's own PIN cannot approve their own price cut.
  • "Where can I see who overrode a price?" Go to Settings > Activity log and use the Pricing chip. Entries show the change, the transaction and who did it.
  • The discount tag disappeared after I changed the price. That is expected - a price override replaces any discount on the line.