Getting Started
Learn how to set up Syncrostore, configure vendors and inventory, train staff, and prepare your store for a successful go-live.
- How to Log In to Syncrostore as a Vendor for the First Time
- Getting Started: Syncrostore Admin Dashboard Overview for Store Owners
- Troubleshooting: Vendor Account Setup Email Not Received
- How to Confirm Your Email and Activate Your Syncrostore Vendor Account
- Syncrostore Admin Dashboard Overview for Store Owners
Sales Menu
Complete guide to using the Syncrostore POS including dashboard, sales processing, layaway, gift cards, transactions, and checkout tools.
- Common Syncrostore POS Errors & Troubleshooting (Terminal Popups, Layaway Errors, Gift Card Issues)
- Managing Payment Terminals in Syncrostore POS (Select Terminal, Reset Terminal, Clear All)
- Cash Drawer Management in Syncrostore POS (Open/Close Drawer, Cash Drop, No Sale)
- Syncrostore POS Screen Overview: Lines Tab vs Payments Tab
- Why does an item show 'Not Found' when scanning in POS?
Vendor Menu
Learn how vendors use Syncrostore to track inventory, view reports, monitor sales, and understand settlements and notifications.
- How to View Account Activity from the Vendor Dashboard
- Understanding the Vendor Activity Feed on the Vendor Dashboard
- How to Pay Outstanding Rent as a Vendor Through the POS
- How to Configure In-App Notifications for Vendors in Syncrostore
- How to Read Vendor Statistics Cards on the Dashboard
Admin Menu
Manage inventory, users, preferences, reports, store mapping, imports, and backend configuration in the Syncrostore Admin menu.
- Syncrostore Inventory Page Update – New Layout, Filters & Barcode Printing
- How to Configure State, City, and Local Tax Rates in Preferences
- How to Adjust Individual Vendor Rent Amounts During Preview
- How to Configure Store Commission and Card Processing Rates
- How to Edit Vendor Details and Contact Information
Settlements & Accounting
Understand vendor settlements, ledger entries, rent deductions, financial reports, and payout processes in Syncrostore.
- Understanding Deposits vs. Credits vs. Fees in the Rent System
- How Rent, Sales, and Settlements Interact: Examples and Scenarios
- Understanding the Rent and Settlement Running Balance System
- Understanding ACH Payment Timelines: Why Payments Take 3-5 Business Days
- How to Set Up ACH Settlement Payments as a Store Owner via Stripe
Multi-Store Operations
Learn how Syncrostore handles multiple store locations, inventory transfers, vendor reporting, and location-based data.
- How to Switch Between Multiple Stores in Syncrostore
- How to Swap Between Stores as a Cashier with Multi-Store Access
Hardware & Payments
Set up payment terminals, manage cash drawers, understand dual pricing, and troubleshoot processing issues in Syncrostore.
- Understanding Cash Drawer Variance: Shortage, Overage, and Perfect Count
- How to Reset a Stuck Payment Terminal from the POS
- Terminal Says "Approved" but Syncrostore Shows "Unclear Response"
- How to Complete a Split Payment Using Multiple Payment Types
- How to Redeem Loyalty Points as Payment on the POS