How to Process a Credit Return on a Completed Transaction

Step 1: Open the Transaction Details and verify the correct terminal is selected.

Step 2: Press "Credit Return."

Step 3: Select the items being returned, or check "Full Refund" for everything.

Step 4: If items should go back into inventory, check "Return to Inventory."

Step 5: Press "Complete Return." The POS will send the refund to the terminal, and the customer inserts their card to receive the refund.

Step 6: Once complete, a green banner will appear with the return's transaction ID.