Payment Confirmation Required (Credit)
If you receive a “Payment Confirmation Required” popup when processing a card payment (see screenshot below):
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Check the terminal screen first
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If the terminal shows Approved:
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Click Override: Payment Approved
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If the terminal does not show Approved:
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Click No, Go Back
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You can safely attempt the payment again
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If you accidentally charge a customer twice by clicking No, go back, open a Support Ticket as High Priority and Support will refund the payment.
Change Quantity Error
If Change Quantity errors:
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Make sure you selected the line item in the grid before clicking Change Quantity
Layaway Item Not Available
If you don’t see Layaway Item:
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Layaway may be disabled in Admin Preferences
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Or the item may not meet your store’s layaway rules/thresholds
Layaway Payment Error
If Layaway Payment errors:
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Select the customer who has the active layaway first
Gift Card Errors
If selling or redeeming gift cards errors:
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Confirm gift cards are properly set up in Sales → Gift Cards (store setup dependent)
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Confirm the gift card number is valid and scanned correctly
Tax Exempt Not Applying
Tax exempt will not apply unless:
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A tax exempt customer is selected
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Customer has required reseller/tax information on file