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How do I use the new register?

A screen tour of the new register and how to ring up your first sale.

The Syncrostore register (Sales > Register) shows the sale on the left (Lines and Payments tabs, scan box, cart and totals) and payment and action buttons on the right; pick your register, scan items, press a payment button, then press New sale.

Who this is for: Cashier, Store admin

These steps use the New Experience. If your menu looks different, click Switch to New Experience at the top of the page.

Opening the register

  1. Log in at your store's own address, <store>.mysyncrostore.com (not a generic Syncrostore page).
  2. Go to Sales > Register. Cashiers and managers usually land on the register when they sign in. If the page won't load, go directly to <store>.mysyncrostore.com/POS2/Register.
  3. Pick your register when prompted. You can't ring a sale until you do. See Which register should I pick when I log in?. Select a register

The layout

  • Left column - the sale. Two tabs at the top: Lines (build the sale) and Payments (every tender taken so far). Under the tabs: the scan box, Add Product and Lookup Item buttons, and Select or add a customer. Below that is the cart, then the totals panel.
  • Right rail - money and actions. From the top: your register selector, Terminal Actions and Clear All, the main payment buttons (Cash, Credit, Gift Card), then Other Payment Methods, + Manual Item, Discounts, Saved Transactions, Layaway, Vendor Specific and Sell Gift Cards.
  • Top-right utility bar. POS Guide (opens the help guide in a new tab), Cash Drawer Management, Store Closeout (only when store closeouts are turned on and it's time to close) and Customer Display.

POS2 New layout

Your first sale

  1. Scan a barcode, or type an item ID, SKU or UPC into the scan box and press Enter. Repeat for every item.
  2. Press Cash, Credit or Gift Card and follow the prompts.
  3. On the Sale complete window, press New sale.

Time savers

  • The cursor always returns to the scan box after you add an item, close a window or change a quantity.
  • Messages appear at the top for about two and a half seconds. Green means it worked, red means it didn't. Only one shows at a time.
  • The cart is stored on the server, not in your browser. Reload the page or log in on another machine as the same cashier and the sale is still there.
  • The top-bar "/" search shortcut is turned off on the register, so a scanned "/" can't jump out of the scan box.

Troubleshooting

  • No Check button: an admin must turn on Allow Check Payments on the Financial tab of Settings > Store settings and save. It was switched off when stores moved to the new register. Then use Other Payment Methods > Check.
  • Items or payments appear that you didn't add / "payment pending": your login is open on another register and both share one cart. Every register needs its own login; log out (avatar menu at the top right > Log out) before moving.
  • The register selector or customer display window keeps popping up: this is intentional so card payments go to the right terminal. On a laptop with no second screen, the customer display opens as a window - you can minimize it.
  • Buttons don't work or prices show $0 after an update: hard refresh (Ctrl+F5 on Windows, Cmd+Shift+R on Mac).
  • Looking for a past sale, a return or a void? Those aren't on the register - use Sales > Transactions.