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How to View and Manage a Gift Card in Syncrostore POS

In this tutorial, we walk through how to view and manage an existing gift card inside the Syncrostore POS system. Managing gift cards correctly ensures your store maintains accurate balances, tracks redemptions, and prevents gift card issues for customers. Syncrostore makes it easy to review gift card details, check balances, and monitor transaction history. This guide will show you exactly where to find gift cards and how to view their activity.

What You Will Learn

In this video tutorial, you will learn how to:

  • Navigate to the Gift Cards section in Syncrostore

  • Locate and select an existing gift card

  • View important details including:

    • Initial balance

    • Current balance

    • Expiration date

  • Check the active status of the gift card

  • Review the Gift Card Activity table to see transactions and usage history

Step 1: Navigate to Gift Cards

Start by logging into your Syncrostore admin dashboard.

From the main menu:

Admin → Gift Cards

This section displays all gift cards created in your system.

You can search or browse to find the specific gift card you want to manage.

Step 2: Select the Gift Card

Click on the gift card you want to review.

Opening a gift card record will display key information about the card.

Step 3: Review Gift Card Details

Inside the gift card record you can view:

  • Initial Balance – the amount originally loaded on the card

  • Current Balance – the remaining balance available for use

  • Expiration Date – if your store has expiration settings

  • Active Status – whether the gift card is currently active

This information helps store staff quickly verify a card's status when assisting customers.

Step 4: View Gift Card Activity

Scroll down to the Gift Card Activity section.

This table shows the full transaction history for the card, including:

  • Purchases made using the gift card

  • Balance changes

  • Transaction dates

  • Remaining balance after each transaction

This makes it easy to audit gift card usage or troubleshoot customer questions about balances.

Why Gift Card Management Matters

Proper gift card management helps your store:

  • Maintain accurate gift card balances

  • Monitor gift card usage

  • Prevent fraud or misuse

  • Quickly resolve customer questions about gift card transactions

Syncrostore keeps a complete record of gift card activity, making it simple for store owners and employees to stay organized.

Who This Tutorial Is For

This tutorial is helpful for:

  • Store owners

  • Retail managers

  • Cashiers and employees

  • Anyone responsible for managing gift cards in Syncrostore POS

Learn More About Syncrostore

Syncrostore is a powerful retail and consignment point-of-sale system designed to help multi-vendor stores manage inventory, vendors, sales, and customer transactions all in one platform.

Learn more at:
https://syncrostore.com/