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How do I refund a return to the customer's card?

Process a credit return back to the original card from Transaction Details.

Open the original sale's Transaction Details from Sales > Transactions, check the right terminal is selected, press Credit Return, choose the items, and press Complete Return - the customer then inserts their card on the terminal.

Who this is for: Cashier, Store admin

These steps use the New Experience. If your menu looks different, click Switch to New Experience at the top of the page.

Steps

    1. Go to Sales > Transactions, find the sale, press View, then Open transaction.
    2. On the Transaction Details page, check that the correct terminal is selected at the top.
    3. Press Credit Return.
Transactions terminal credit return
  1. Select the items being returned, or tick Full Refund for everything.
  2. If the items should go back into inventory, tick Return to Inventory.
  3. Press Complete Return. The refund is sent to the terminal, and the customer inserts their card to receive it.
  4. When it's done, a green banner shows the return's transaction ID.

Troubleshooting

  • The refund went to the wrong terminal: the terminal selected at the top of Transaction Details is the one used. Check it before pressing Complete Return.
  • The sale is from today: you can Void it instead of returning it. A void usually doesn't appear on the customer's statement.