Skip to content
English
Open Ticket Customer Portal
Schedule a Demo
  • There are no suggestions because the search field is empty.

Why does my inventory import fail with an SS- error?

Fix SS- import errors and partial imports caused by file format, UPCs and quantities.

An "SS-" error almost always means something in your spreadsheet is in the wrong format; the fastest fix is to re-save the file as a CSV, make sure every row has a description, price and quantity, and make sure UPCs are plain digits.

Who this is for

  • Vendors and store admins using the Import Wizard.

Fix checklist (do these in order)

  1. Save as CSV. In Excel or Google Sheets choose Save As / Download > CSV. Excel (.xlsx) files can carry hidden data that breaks the import.
  2. Required fields on every row: Description, Price (greater than $0, numbers only, no $), and Quantity (a whole number, not blank).
  3. UPCs must be digits only and 13 digits or fewer. If Excel shows them like 8.60014E+11, format that column as Text or Number with no decimals and re-enter them. Put letters or old-system codes in SKU, not UPC.
  4. Numbers only in number columns. For example, weight 12, not 12 oz.
  5. Remove special characters (such as ?) from text, and avoid values like "Checked" in yes/no columns. Verify: accepted values
  6. Map columns carefully. Set any column you don't need (Vendor ID, weight, discount columns) to Do Not Import. 
    Import inventory do not import column
  7. Variants: every variant row needs its own price, quantity and unique SKU, and the same group key on every row of that item.
  8. Shopify: a raw Shopify export won't import directly. Follow Importing Your Inventory From Shopify (Including Variant Pricing).

Troubleshooting

  • Only the first row (or a few rows) imported: Usually rows sharing one group key (they were treated as variants of one item) or rows missing required fields. Check group keys and required fields, then re-import.
  • "There aren't any rows": Re-save as CSV and check the header row is the first row.
  • You're logged out during the import: Re-save as CSV and try again outside the overnight update window.
  • "Must select a vendor before importing": Make sure you're on your Vendor Inventory page with your vendor selected.
  • Still failing: Send support the file and the full SS- reference code.

Related articles

  • How do I import my inventory from a spreadsheet?
  • How do I import my Shopify products with variants?
  • How do I update prices or quantities for many items at once?