What's the difference between Legacy Mode and the New Experience?
How the old and new screens differ, and when you need to switch to Legacy.
Syncrostore has two versions of its screens: the New Experience (current) and Legacy Mode (older). You switch between them with the link at the top of the page. Your data is the same in both; only the menus and layouts change.
Who this is for: Anyone whose menus suddenly look different, or who can't find a feature shown in an older article or video.
Switching
The switch link is at the top of the page, next to the store name. What it says depends on where you are:
| You are on | The link says |
|---|---|
| An older vendor page | Switch to New Vendor Experience |
| An older staff page (Administrators, Managers, Cashiers) | Switch to New Experience (Beta) |
| Any page in the New Experience | Switch to Legacy Mode |
On a phone the link shows only an icon.
How the choice is remembered
- The choice is saved in your browser, not in your account. On another computer, or after you clear cookies, you start in Legacy Mode again.
- One choice covers both vendor and staff pages in that browser.
- Staff who open a New Experience page from a link or bookmark are switched to the New Experience automatically.
- Many new pages have a Classic view link. It opens the older version of that one page without switching you back.
- The register (Sales > Register) is the same in both modes.
Known differences
| Task | Where to do it |
|---|---|
| Connect QuickBooks as a vendor | Only on the older Profile page. In the New Experience, open avatar ▾ Settings, then click Switch to Legacy Mode to reach it. |
| Export to Excel (.xlsx) | Available in the New Experience: Export on Sales and Inventory offers CSV, Excel (.xlsx) and PDF. |
| Selecting items to print | New Experience: tick the checkbox next to each item on Inventory, then use Print labels in the bar that appears. |
| Saved label designs | New Experience: Saved design in the label picker (Change in the Print labels dialog, or More ⋮ > Label settings). |
| Your profile, password, notifications, bank setup | New Experience: avatar ▾ Settings. Legacy Mode: avatar ▾ Profile. |
Many older articles and videos show Legacy screens. If steps don't match what you see, check which mode you're in.
Troubleshooting
- Menus look broken after switching: do a hard refresh (Ctrl+F5 / Cmd+Shift+R).
- You switched, but the next computer shows the old menus: the choice is per browser. Switch again on that computer.
- Sale times or settlement payment status look different between the two modes: contact support with the sale or settlement number and a screenshot of both.
