What to Do When the Credit Card Terminal Returns an Unclear Response

If the credit card terminal returns an unclear response, a Payment Confirmation popup will appear on the POS.

Step 1: Check the physical credit card terminal to see if the payment was completed and approved.

Step 2: If it was approved, reach out to your manager to contact support.

Step 3: If it was not approved, click "Go Back" on the POS and retry the transaction before contacting support.

The system has built-in protections to prevent double-charging — if the customer was already charged successfully, the POS will not allow the same amount to be charged again.