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What does my current balance mean, and why is it negative?

How sales, rent and fees move your vendor balance and why it can drop below zero.

Your Current Balance is the running total between you and your store. A positive number is what the store owes you; a negative number is what you owe the store, usually rent.

Who this is for: Vendor

These steps use the New Experience. If your menu looks different, click Switch to New Vendor Experience at the top of the page.

How it moves

  • When an item sells, your share (sale price minus the store's commission) is credited.
  • When the store charges rent or a fee, it is debited.
  • Returns, store credits and adjustments are also credits or debits.
  • Security deposits are held separately and are not part of your balance.
  • When the store runs settlements, a positive balance at the settlement cutoff is paid to you by check or direct deposit, depending on your store.
  • The balance is continuous. It doesn't reset monthly. Anything after a settlement's cutoff carries forward to the next one, and a negative balance carries forward too.

Where to see it

  1. Go to Home and find the Current Balance card. It says "The store owes you this amount", "You owe the store this amount" or "You're all square".

    Vendor Home current balance
  2. Click View account activity to see every credit and debit behind the number. (You can also go to Money > Account activity.)
  3. For a plain-English breakdown, go to Money > Overview and look at Where did my money go?

If your balance is negative

  • New sales are applied against the negative balance first.
  • You can pay it down according to your store's policy, for example at the register as a rent payment. See "How do I pay my booth rent? (vendors)".
  • If your store uses SyncroPay/SyncroACH invoicing, you may receive an invoice for a negative balance. Find it under Money > Payouts & invoices, on the Invoices tab, and click Pay.
  • On SyncroPay/SyncroACH stores, you can also use Send money to the store on Money > Overview.
  • If you sell at chain of stores under the same login email, a positive balance at one store can be applied against a negative balance at another at settlement time. You're invoiced only for any net amount still owed.

Troubleshooting

  • My sales don't match my balance: sales and balance are different figures, and small differences are normal.
  • My deposit isn't in my balance: that's expected. It shows in account activity as "Security deposit (held)" and isn't counted.
  • I paid rent outside Syncrostore (cash, Zelle, check) and it isn't reflected: ask your store to record it as a credit on your account.
  • Something looks wrong: find the specific line in Money > Account activity (date, description, amount) and send it to your store. The store sets and charges rent, not Syncrostore.