How do I read the End of Day report?

The End of Day report is your daily close-out. Open it from Reports, under Sales & cash, by choosing End of Day. For any one day, it shows how much money you took in and how it was paid, your total sales, the sales tax collected, gift cards sold and reloaded, cash dropped or taken as petty cash, and how each cash drawer closed.

Who this is for: Store admins.

These steps use the New Experience. If your menu looks different, click Switch to New Experience at the top of the page.

Opening the report

Go to Reports.
Under Sales & cash, select End of Day.
The report opens on today's date.

Choosing a day

Use the date controls under the page title:

Click the arrows to move back or forward one day.
Click the date box to pick any day.
Click Today to jump back to today.

You can't pick a day in the future. Your store name and the full date appear next to the date controls.

Viewing more than one store

If your store is part of a store group, use the store picker at the top of the page to choose this store, the whole group, or one other store in the group. When you view the whole group, each section adds up every store and shows a By store breakdown underneath.

The summary tiles

Total sales: what you sold, with the number of transactions.
Sales tax: the tax you collected, with your combined tax rate.
Gift cards sold: money taken for new gift cards and reloads.
Cash in: cash added to a drawer during the day.
Cash out: cash counted when each drawer was closed.

Payments collected

This section lists every payment method used that day (cash, credit card, gift card, check, vendor balance and loyalty points), with the number of sales and the amount for each. Below the list:

Total collected: all money taken, by every payment method.
Less gift cards sold: money taken for gift cards sold or reloaded that day. It's subtracted from your sales.
Total sales: total collected minus gift cards sold.

Why gift cards are subtracted: money paid for a gift card isn't a sale yet. You owe it to the cardholder until they spend it. When a customer spends a gift card, that purchase appears as a sale under Gift card (spent). This way each gift card is counted as a sale only once.

Sales tax

The tax collected on the day, split between card sales and cash and other sales. Each sale's tax is counted once. Your state, city and local tax rates are shown underneath.

Gift cards sold

New cards: gift cards sold and activated that day.
Reloads: money added to existing gift cards.
Returned: gift cards refunded on a return.

To see how much your store owes on all outstanding gift cards, open the Gift Card Liability report from the link in this section.

Rent payments

Rent payments recorded on the day, with how each one was paid (cash, check, credit card or debit card) and the total rent received.

Drops & petty cash

Cash taken out of a drawer while it was open:

Cash drops: cash moved from the drawer to the safe during the day.
Petty cash: cash taken out for store expenses.

Each entry shows the reason given at the register, the time, the register and the cashier. Drops and petty cash are not included in Cash out. Cash out is only the cash counted when a drawer was closed.

Cash drawer

The cash drawer timeline shows the day's drawer activity in order:

Cash in: each time cash was added to a drawer, with the reason given.
Cash out: each drawer as it was closed, with the amount counted at close.

Each Cash out entry also shows how the count compared with what the drawer should have held: Balanced (the count matched), Over by (more cash than expected) or Short by (less cash than expected). The opening amount a drawer starts with is not counted as Cash in.

Printing and exporting

Click Print to print the report. The menus and buttons are left off, and the store name and date are included.
Click Export and choose CSV, Excel or PDF to download the whole day as one sheet. When you're viewing several stores, the export has a column for each store plus a Total column.

Common questions

Why is Total sales lower than Total collected? Gift cards sold or reloaded that day are subtracted, because that money is owed to the cardholder until it's spent.
Do voided sales count? No. Voided sales are left out of every figure. Returns count as negative amounts on the day they were processed.
Why isn't my cash drop included in Cash out? Cash out is only what was counted when each drawer closed. Drops and petty cash are listed separately under Drops & petty cash.
What does Over or Short mean on a drawer? It's the difference between the cash counted at close and the cash the drawer should have held: its opening amount, plus cash sales and cash added, minus drops and petty cash.

Troubleshooting

The report shows a message instead of figures. Contact Syncrostore support and include the date you were trying to view.
Reports gives an access error. The Reports page is for Administrators.