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Troubleshooting: Duplicate UPC Warning on the Inventory Page

If the system detects multiple items sharing the same UPC code, a yellow warning banner will appear on the Inventory page.

What this means: Two or more items in your inventory have been assigned the same UPC identifier, which can cause scanning issues at the POS.

How to resolve:

  1. Identify the items with duplicate UPCs (the warning will persist until no duplicates are detected).
  2. Open each item and update the UPC to a unique value, or remove the UPC from one of the duplicate items.

The warning banner will disappear automatically once the system detects no remaining duplicates.