Why do I get an error linking my bank in SyncroPay/SyncroACH?
Fix terms of service token, canceled bank linking, savings account and VPN errors.
Most SyncroPay/SyncroACH linking errors are caused by a VPN or old browser data, a savings account, or a typo in your name, and a few need Syncrostore support to reset your setup.
Who this is for
- Vendors setting up SyncroPay/SyncroACH direct deposit.
- Store admins helping a vendor who reports a linking error.
First, try these
- Turn off any VPN, proxy, iCloud Private Relay or ad blocker. Syncrostore's security filtering blocks VPN traffic, so the setup page can hang or time out.
- Use the latest Google Chrome on a computer.
- Do a hard refresh (Windows: Ctrl+F5; Mac: Cmd+Shift+R) or clear your browser cache, then try again.
- If it still won't load, try a different network, for example your phone's cellular hotspot instead of Wi-Fi.
Error-by-error
| What you see | What it means | What to do |
|---|---|---|
| Setup page keeps loading / never opens | Usually a VPN, network or cached-page problem, or your login is missing the Vendor role | Do the steps above. If it still fails, ask your store to confirm your login has the Vendor role. |
| "Loading terms of service" never finishes, or "could not load its terms of service" | The terms load from our payment partner | Refresh once. If it persists, contact support; they can reset your setup. |
| "SyncroPay/SyncroACH could not generate a terms-of-service token" | Usually a store-level setup issue | Contact support (or ask your store to). Support fixes it on their side, then you refresh. |
| "Bank linking was canceled" and you can't link another account | Often happens after a wrong routing number | Contact support to reset your SyncroPay/SyncroACH setup, then link again. |
| Error right after entering details | Often invalid characters in a name field (for example in Last name) | Retype every field by hand and remove any character the form flags in the named field, then try again. Verify: which characters are rejected; hyphens and apostrophes in names may be allowed |
| Your bank info "disappeared" | The account was rejected because it can only receive, not send, ACH payments (usually a savings account) | Link a checking account that supports both ACH debits and deposits. |
| A "Danger Zone" section appears | Not an error. It's where you would unlink your bank account | Nothing to do. Don't click it unless you want to remove the account. |
Screenshot: SyncroPay/SyncroACH setup screen showing where these error messages appear
When you contact support
Send your store name, your login email, the exact error text and a screenshot. Never send your full routing or account number by email. Click here to contact support.
If your store still uses Stripe
This article covers SyncroPay/SyncroACH. If your store still pays through Stripe, bank verification happens on Stripe's site: see the Stripe section of How do I set up direct deposit for my payouts? (vendors), and contact Stripe for Stripe verification problems.
