Should I contact my store or Syncrostore support?
Which questions your store answers and which ones Syncrostore support handles.
Contact your store for anything about your account details, booth, rent, commission, payouts or store policy; contact Syncrostore support only when the Syncrostore software itself isn't working. Syncrostore makes the software; your store runs your account.
Who this is for
- Vendors, cashiers and store staff.
Contact your store for
| Question | Why the store |
|---|---|
| Changing your email, name, business/LLC name on checks, or vendor number | Your store's admin makes these changes (admins can change emails with the Change Email / Access tool). Support helps the store in some cases, at the store's request. |
| Getting invited, or a new invitation/confirmation link | Your store creates accounts and sends invitations. |
| Rent amount, rent charges, credits, deposits, your balance | Your store sets and charges rent. Syncrostore only records it. |
| When you get paid, check vs. direct deposit | Each store sets its own payout schedule and method. |
| Commission rate, booth location, store policies, theft, cleanliness | Store business decisions. |
| "Inventory Management Disabled," tax-exempt items, label size the store requires | Store settings and permissions. |
| Items you don't recognize in your inventory | Store admins can add or edit vendor items. |
Contact Syncrostore support for
- Errors, bugs, or features that aren't working as documented
- Login problems that aren't solved by How do I log in to my store's Syncrostore site?
- SyncroACH/SyncroPay bank-linking errors or locked micro-deposit verification
- Card payments approved on the terminal but not recorded (stores)
How to reach support
- Open a support ticket@ Syncrostore Support.
- Include your store name, login email, what you were doing, the exact error and a screenshot. Never send passwords or full bank numbers.
- Phone: the support line is reserved for urgent store issues that block sales (for example, card payments not completing). It isn't for vendor questions or label printing. Verify: number and hours
- Training: a free weekly vendor webinar runs on Mondays at 4pm Central; join from the Syncrostore calendar. Support has scheduled Teams calls in some cases, for example store onboarding and SyncroPay/SyncroACH setup walkthroughs, or a vendor issue that needed a screen share. No one-on-one or phone calls are offered to Vendors.
Related articles
- How do I log in to my store's Syncrostore site?
- I never got my account setup email. What should I do?
- How do I use the Syncrostore calendar?
