How do I open and close the cash drawer?
Start a drawer session with your float and close it with a count at the end of the day.
Press Cash Drawer Management in the register's top-right utility bar, count your starting cash and press Open drawer; at the end of the shift press Close Drawer, count out and press Close drawer.
Who this is for: Cashiers and managers using the register (Sales > Register). You need a register selected first.
There's one drawer per register, not per cashier. Everyone on that register shares the same drawer session. If someone else opened it, you see their session.
Open a drawer
- Press Cash Drawer Management.
- You'll see your store's standard starting float and a grid to count your starting cash: $100 · $50 · $20 · $10 · $5 · $1 · $1 coin · Quarters · Dimes · Nickels · Pennies.
- Type how many of each you have. Each row's amount and the Total counted update as you type.
- Press Open drawer. The drawer receipt prints and the screen switches to the summary.
If you open without counting, the drawer opens at your store's standard float, not $0.00, whether or not that's what's really in it. Count it.
During the shift
| Line | What it is |
|---|---|
| Starting cash | What you counted in |
| Cash sales | Cash taken on this register since the drawer opened |
| Cash added | Money you've put in |
| Cash drops | Money moved to the safe |
| Petty cash | Money paid out |
| Expected in drawer | Starting + sales + added − drops − petty |
Cash sales are read live. The buttons Cash Added, Paid Out, No Sale and Close Drawer are on the same screen. See How do I record a cash drop, paid out or no sale?.
Close the drawer
- Press Close Drawer and count the cash out on the same grid.
- Press Close drawer. You get the close-out summary:
- Expected: what should be there
- Counted: what you counted
- Variance: the difference, shown as +$4.00 (over) in green, −$4.00 (short) in red, or +$0.00 (balanced)
- The close receipt prints automatically.
Managers can review past drawers under Reports > Cash Drawer.
Troubleshooting
A variance is the difference between what the register expects and what's in the drawer. Common causes, roughly in order:
- Change given incorrectly.
- A cash sale rung up on the wrong register, or with no register selected.
- A drop or payout made but not recorded.
- A miscount at open or at close.
Small variances are normal. Persistent ones in the same direction usually mean a process problem, not a counting problem.
