What can't I do in the mobile app?
Tasks like printing labels, uploading photos and deleting items that need a computer.
The mobile app is for quick checks like sales, balance and simple inventory edits; printing labels, uploading photos, deleting items and other inventory work need the full website on a Windows or Mac computer.
Who this is for
- Vendors using the Syncrostore app on iPhone, iPad or Android.
What needs a computer
| Task | Mobile app | Computer (website) |
|---|---|---|
| View sales, balance, account activity | Yes | Yes |
| Add or edit basic inventory | Yes | Yes |
| Print labels / barcodes | No | Yes |
| Upload product photos | Yes | Yes |
| Delete inventory items | Yes | Yes |
| Mark items Printed / Not Printed | No | Yes |
| Bank / direct deposit setup | Use a computer | Yes |
| Set Sales and Promotions | Use a computer | Yes |
Label printing needs a computer because labels are PDFs that must be printed with the printer's driver set to the exact label size at 100% scale, and the QZ Tray print helper only runs on computers. Phone-only Bluetooth or AirPrint printing isn't supported.
The website on a computer is the "source of truth." The app can lag behind and may show less detail (for example, truncated descriptions or missing returns).
Getting the app
- iPhone/iPad: App Store. Android: Google Play.
- Log in with the same email and password you use on the website.
- If the app isn't available or isn't working, use your phone's browser at your store's address (
https://yourstore.mysyncrostore.com) and add it to your home screen.
- App asks for your password every time: Remember Me saves your email only. For security you're logged out after a period of inactivity and when you change networks. Use your phone's password manager.
- App makes you sign in twice: The app redirects you to your store's own site, which can ask again.
- App logs you into the wrong store or shows $0: Use your phone's browser at your store's address. If an old vendor number shows $0, ask your store to deactivate it.
- White screen or endless loading: Clear the app/browser cache, turn off VPN or iCloud Private Relay, and try cellular instead of Wi-Fi.
- App still uses your old email: Log out of the app and log in with the new email.
Related articles
- How do I log in to my store's Syncrostore site?
- How do I print price tags and barcode labels?
- Which label printers work with Syncrostore?
