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How do I log in to my store's Syncrostore site?

Log in at your store's own web address, not a generic Syncrostore page.

Log in at your own store's web address, which looks like https://yourstore.mysyncrostore.com, not at a generic Syncrostore page, Google result or the help site.

Who this is for

  • Vendors, cashiers and store staff. Each store has its own Syncrostore site and its own logins.

Steps

  1. Get your store's address from your store, or from your invitation email. It is in the form https://yourstore.mysyncrostore.com.
  2. Type it directly into your browser's address bar (not the Google search box). Make sure it begins with https://.
  3. On the sign-in page (https://yourstore.mysyncrostore.com/Account/UserLogin), enter your email and password and click Login. Remember Me is ticked by default and keeps you signed in on that device for up to 30 days. Cashier logins are not kept signed in on shared registers.
  4. Bookmark the page so you always come back to the right place.
    • Chrome (computer): three-dot menu > Save and share > Create shortcut.
    • iPhone/iPad (Safari): tap Share > Add to Home Screen.

Troubleshooting

  • "Sorry for the extra step - your store has its own sign-in page, so we sent you here": You were redirected to your store's page. Your email is filled in; enter your password again there.
  • "Account not found," or reset says you don't exist but sign-up says you already do: You're probably on the wrong site or a different store's site. Go to your store's address and try again.
  • Login works on your phone but not your laptop: Check that your laptop is using the same store address and the same email.
  • Forgot your password: Use Forgot Password? on your store's sign-in page (/Account/ForgotPassword). If the reset link in the email isn't clickable, copy and paste it into your browser.
  • You're on the help site (support.syncrostore.com): That site only has articles. You can't log in or add inventory there.
  • "An error has occurred" when clicking your invitation link: You've probably already registered. Don't reuse the registration link; go to your store's sign-in page.
  • Your invitation expired or never arrived: Ask your store to resend it. See Troubleshooting: Vendor Account Setup Email Not Received.
  • The page won't load at all: See Why can't I reach my store's Syncrostore site?