Skip to content
English
Open Ticket Customer Portal
Schedule a Demo
  • There are no suggestions because the search field is empty.

Why does my inventory import fail with an SS- error?

Fix SS- import errors and partial imports caused by file format, UPCs and quantities.

An "SS-" error almost always means something in your spreadsheet is in the wrong format; the fastest fix is to re-save the file as a CSV, make sure every row has a description, price and quantity, and make sure UPCs are plain digits.

Who this is for
  • Vendors and store admins using the Import Wizard. Open it from Inventory > Import (vendors and staff) or, for staff, Imports > Inventory. The wizard has five steps: Upload, Map Columns, Preview & Edit, Validate and Import.
Fix checklist (do these in order)
  1. Save as CSV. In Excel or Google Sheets choose Save As / Download > CSV. Excel (.xlsx) files can carry hidden data that breaks the import.
  2. Required fields on every row: Description, Price (greater than $0, numbers only; a $ or comma is ignored), and Quantity (a whole number, not blank).
  3. UPCs must be digits only and 13 digits or fewer. If Excel shows them like 8.60014E+11, format that column as Text or Number with no decimals and re-enter them. Put letters or old-system codes in SKU, not UPC.
  4. Numbers only in number columns. For example, weight 12, not 12 oz.
  5. Remove special characters (such as ?) from text. Yes/no columns accept only yes/no, true/false, y/n, 1/0, t/f or on/off, so values like "Checked" fail.
  6. Map columns carefully. On Map Columns, set any column you don't need (Vendor ID, weight, discount columns) to — Do not import —. Vendor columns are ignored anyway: every row goes to the vendor chosen in Importing as vendor:.Import inventory do not import column
  7. Variants: every variant row needs its own price, quantity and unique SKU (map it to Variant SKU; a SKU used twice in the file or already on another item fails), and the same Group Key (Parent SKU / Handle) on every row of that item.
  8. Shopify: a raw Shopify export won't import directly. Follow Importing Your Inventory From Shopify (Including Variant Pricing).
Troubleshooting
  • Only the first row (or a few rows) imported: Usually rows sharing one group key (they were treated as variants of one item) or rows missing required fields. Check group keys and required fields, then re-import.
  • "There aren't any rows" or "The uploaded file contains no rows": Re-save as CSV and check the header row is the first row.
  • You're logged out during the import: Re-save as CSV and try again outside the overnight update window (11 PM-1 AM Central).
  • "Please choose a vendor at the top of the page before running the import": Pick the vendor in Importing as vendor: at the top of the wizard, then run the import again.
  • Still failing: Send support the file and the full SS- reference code.