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How do I set up and log in to my cashier account?

Create your password from the setup email and log in to the register at your store's web address.

Your store admin creates your account and Syncrostore emails you a setup link. Create your password, confirm your email, then log in at your store's address, https://<yourstore>.mysyncrostore.com, and open Sales > Register.

Who this is for: Cashier / store staff

These steps use the New Experience. If your menu looks different, click Switch to New Experience (Beta) at the top of the page.

Set up your account

  1. Open the setup email from Syncrostore. If you can't find it, check your spam, junk and promotions folders.
  2. Click the setup link, enter your password in both fields (they must match), and click Submit.
  3. Open the second email and click Confirm to verify your email address.

Log in

    1. Go to https://<yourstore>.mysyncrostore.com/Account/UserLogin (ask your manager for the exact address), or open the Syncrostore app.
    2. Enter your email and password.
    3. Check the store name button at the top of the screen. If you work at more than one store, click it to open Switch store or vendor and pick the right store.
Store changer
  1. Open Sales > Register to start ringing sales.
  2. Cashiers can also use Sales > Transactions, Sales > Customers and Sales > Cashier Tools. Depending on your store's plan you may also see Sales > Gift Cards, Sales > Layaway, Inventory > All items and Store Management > Store map. You only see what your store lets cashiers open.

Troubleshooting

  • The setup email never arrived. Ask your manager to check the spelling of your email and resend the invite from People > Users, on the Invited, not signed up tab.
  • The confirmation link expired. Your manager can open you in People > Users (click View), turn on Email confirmed, and click Save.
  • Don't use the setup link to log in each day. It works only once.
  • You see vendor screens instead of the register. Your login may be linked to a vendor record or have the wrong role. Ask your admin to check your role, or contact support.
  • Don't share one login across two registers. Both registers share one cart, which causes stuck "payment pending" sales and wrong charges. Each register should use its own login.
  • You get logged out after a while. The register's working session ends after about 4 hours with no activity, and a server update or restart can also end it early. Log back in and open Sales > Register again.