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What can't I do in the mobile app?

What the Syncrostore app can do, including printing tags, and the few tasks that still need a computer.

The Syncrostore app handles most everyday tasks: checking sales, balance and account activity, adding and editing inventory with photos, and printing price tags. A few tasks, like bank or direct deposit setup and setting sales and promotions, still need the full website on a computer.

Who this is for

  • Vendors using the Syncrostore app on iPhone, iPad or Android.

What needs a computer

Task Mobile app Computer (website)
View sales, balance, account activity Yes Yes
Add or edit basic inventory Yes Yes
Print labels / barcodes Yes Yes
Upload product photos Yes Yes
Delete inventory items Yes Yes
Mark items Printed / Not Printed No Yes
Bank / direct deposit setup Use a computer Yes
   Set Sales and Promotions    Use a computer    Yes

Printing tags from the app

  1. Open the Syncrostore app and tap Inventory.
  2. Tap Print tags.
  3. Tap each item you want, or tap Select all shown. Then tap Next.
  4. Choose the Label size. Tick Print QR codes instead of barcodes if you want QR codes.
  5. Set how many tags you want for each item, or enter a number in Set every quantity to and tap Apply.
  6. Tap Print tags, then Open PDF.
  7. Print the PDF from your phone's Share menu or your label printer's app, at 100% (actual size).

One-click printing with QZ Tray only works on a computer. Full guide: How do I print price tags and barcode labels?

The website on a computer is the "source of truth." The app can lag behind and may show less detail (for example, truncated descriptions or missing returns).

Getting the app

  • Search for Syncrostore in the App Store (iPhone/iPad) or Google Play (Android).
  • iPhone/iPad: App Store. Android: Google Play.
  • Log in with the same email and password you use on the website.
  • If the app isn't available or isn't working, use your phone's browser at your store's address (https://yourstore.mysyncrostore.com) and add it to your home screen.
Troubleshooting
  • App asks for your password every time: the app keeps you signed in for 30 days. If it keeps asking, update the app, sign out, then sign in once at your store’s address. If it still asks, clear the app’s saved data. See Can’t sign in since the switch to one login? Clear your browser’s cookies and cache.
  • App makes you sign in twice: The app redirects you to your store's own site, which can ask again.
  • App logs you into the wrong store or shows $0: Use your phone's browser at your store's address. If an old vendor number shows $0, ask your store to deactivate it.
  • White screen or endless loading: Clear the app/browser cache, turn off VPN or iCloud Private Relay, and try cellular instead of Wi-Fi.
  • App still uses your old email: Log out of the app and log in with the new email.

Related articles

  • How do I log in to my store's Syncrostore site?
  • How do I print price tags and barcode labels?
  • Which label printers work with Syncrostore?