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How do I add a new vendor to my store?

Create a vendor, choose their vendor ID and access, and send their account invite.

Go to People > Vendors, click New vendor, fill in the vendor's details, choose what they can use, tick Email an invitation to create their account, and click Add vendor.

Who this is for: Store admins and managers.

These steps use the New Experience. If your menu looks different, click Switch to New Experience at the top of the page.

Steps

    1. Go to People > Vendors.
    2. Click New vendor. A form opens.
New Vendor
    1. Fill in the vendor's details:
      • Vendor # - the number you use for this vendor (often the booth number). Choose carefully: it can't easily be changed later, and items and labels are tied to it.
      • Alias (optional) - an alternate name or number.
      • Vendor name, Business name (if any), Email (used for their login and statements), Phone, Address, City, State, Zip, Booth location detail.
    2. Under What the vendor can use, tick Dashboard, Inventory management, Reports and Payouts (settlements) as needed. Most stores turn on all four.
    3. Under Business:
      • Commission rate (%) - leave blank to use your store's default rate, or enter a custom % for this vendor.
      • Tax ID state and Tax ID # - for your year-end reporting.
      • Allow personal checks, Rent: cash only, Marketing opt-in, Notes.
    4. Tick Email an invitation to create their account and click Add vendor.
What vendor can use email invitation
  1. Vendor Choice stores only: if the vendor has agreed to participate, click View on their row, open the Settings tab and turn on Card price opt-in (Vendor Choice).

Good to know

  • Create vendors on People > Vendors, not People > Users.
  • Someone who is both an employee and a vendor should use one login, not separate logins: add them here as a vendor, then on People > Users set their Linked Vendor to this vendor account (see How do I add a new employee login?).
  • Multi-store vendors need to be added and invited at each store. Use the same email so they can switch stores with one login.
  • To add many vendors at once, use Import on the Vendors page or Imports > Vendors (see How do I import my vendor list from a spreadsheet?).

Troubleshooting

  • Vendor didn't get the invite: resend it from People > Users on the Invited, not signed up tab; they should check spam and log out of other Syncrostore accounts first.
  • "Invalid column" or price resets to 0 while saving: type values instead of picking browser autofill suggestions.
  • Wrong Vendor #: contact support with store name and Vendor- changing it yourself breaks the link to existing items.