To run a percentage-off sale, open Vendor Tools > Inventory > Discount Settings (Promotions), enter the percentage, set start and end dates, optionally pick a category, and save. Leave the category blank to discount your whole booth.
Who this is for: Vendor
Looking for "3 for $10" or "buy 2 get 1" on one item? That's an item deal; see "How to Set Up an Item Deal".
Create a sale
- Go to Vendor Tools > Promotions.
- Enter Percentage off, flat amount off or New Price .
- Apply to Category / Subcategory (optional): limits the sale to those items. Make sure the category actually contains items.
- Starts: click the field and choose a date in the calendar. If you leave it blank, the sale starts as soon as you save.
- Ends: strongly recommended. Without one, the sale never ends. For a one-day sale, set the same start and end date.
- Click the green Start sale button. The sale appears under Promotions.
How it works at the register
- The discount is applied automatically when a qualifying item is rung up. The cashier doesn't need to do anything.
- Your item prices don't change; they return to normal automatically when the sale ends.
- Only one active discount per scope (one for the whole booth, one per category, etc.).
- Your store admin is emailed about the sale 48 hours before it starts, or right away if it starts sooner.
- Start and end are tied to the store's midnight.
End or delete a sale
- In Promotions, click End on the sale's row. It stops immediately.
- Sold shows sales during past discounts.
Troubleshooting
- "A sale already exists" but nothing is running: check Promotions for one with the same scope and delete it. If none is listed, contact support; an old ended sale may be blocking it.
- Items ring up at full price: check the start date, and check the category/subcategory. A sale on an empty category applies to nothing.
- I can't find my item deals in Promotions: item deals live on each item, not here.
- I want buy-one-get-one on a category: Use item deals, or make the items variants of one item.
