ACH direct deposits are not instant: after your store sends your settlement, allow 1-3
business days (banks don't process on weekends or holidays) before contacting anyone.
Verify: 1-3 business days
Who this is for
- Vendors paid by direct deposit (SyncroPay/SyncroACH, or Stripe at stores that haven't switched yet).
If your deposit hasn't arrived
-
Check the timing. Count business days from the day your store sent the payout. Weekends and bank holidays don't count.
- Check that your store paid by direct deposit. Stores can pay some vendors by check and others by ACH. Open Settlements to see the settlement amount.
- Check your bank account is verified. On your Profile, the account should show as verified and set as your Payout Account. If it isn't verified, your store can't pay you by direct deposit and may pay you by check instead.
- Still nothing after 3 business days? Contact Syncrostore support with your store name, login email, settlement date and amount.
If your store still uses Stripe
- Stripe ACH payouts take 3-5 business days (not counting weekends and holidays).
- Payouts are handled by Stripe. Check your Stripe account and emails, and contact Stripe with the transfer confirmation ID if it's late.
- A $0.00 "Stripe Settlement: ACH" line in your account activity is just a transfer marker; the amount paid is on the settlement.
Troubleshooting
- Settlement shows a different amount than your sales: That's normal. See Understanding Your Settlement: Your Sales, Your Balance, and Your Check.
- No settlement at all this period: If rent, fees or a carried-over negative balance were larger than your sales, there may be nothing to pay. See Why did two months of rent come out of one settlement?
- When does my store pay? Payout dates are set by your store, not Syncrostore. Ask your store.
