Usually you weren't charged twice: rent is dated when your store posts it, but a settlement includes everything up to its cutoff date, so if one month's rent landed just after the last cutoff, it and the next month's rent both fall into the next settlement.
Who this is for
- Vendors who see two rent charges on one settlement.
- Store admins answering this question for a vendor.
Why it happens
Your account is one continuous running balance; there is no separate "August account." Each settlement takes a snapshot at its cutoff date and time.
Example:
| Date | Entry | Lands in |
|---|---|---|
| Jul 31, 9:00 AM | July settlement cutoff | - |
| Aug 1 | August rent posted | next settlement (after the July cutoff) |
| Sep 1 | September rent posted | next settlement |
| Sep 1, 8:00 PM | August settlement cutoff | includes both August and September rent |
Both charges are real, one per month. It just looks doubled because they were paid from the same check.
How to check
- Open Settlements, open the settlement, and expand Rent/Fees & Adjustments. Note the date on each rent charge.
- Open View Account Activity (below your Current Balance on the dashboard) and look at each monthly rent charge and the settlements around it.
- If each month's rent appears once, nothing was double charged. If the same month appears twice, contact your store.
Troubleshooting
- The same month really was charged twice: Your store sets and charges rent, not Syncrostore. Ask your store to review it. Past causes include a duplicate booth space assigned to you. The store can correct it with a credit, which is paid on your next settlement.
- The rent amount is higher than you agreed: Your store sets rent rates. Contact your store.
- You prepaid rent or paid outside Syncrostore (cash, Zelle): Ask your store to record the payment or credit on your account.
- A partial "base rent" charge: That is usually prorated rent for a partial month.
For store admins
- Rent must be charged before the settlement cutoff to be included. If you generate rent dated after the cutoff, it falls into the next settlement.
- Apply all rent, credits and debits before generating settlements. If a settlement was generated before rent was run, see Can I undo or re-run a vendor settlement?
