Should I contact my store or Syncrostore support?
Which questions your store answers and which ones Syncrostore support handles.
Contact your store for anything about your account details, booth, rent, commission, payouts or store policy; contact Syncrostore support only when the Syncrostore software itself isn't working. Syncrostore makes the software; your store runs your account.
Who this is for
- Vendors, cashiers and store staff.
Contact your store for
| Question | Why the store |
|---|---|
| Changing your email, name, business/LLC name on checks, or vendor number | Your store's admin makes these changes (admins use People > Users > Change email or access). Support helps the store in some cases, at the store's request. |
| Getting invited, or a new invitation/confirmation link | Your store creates accounts and sends invitations. |
| Rent amount, rent charges, credits, deposits, your balance | Your store sets and charges rent. Syncrostore only records it. |
| When you get paid, check vs. direct deposit | Each store sets its own payout schedule and method. |
| Commission rate, booth location, store policies, theft, cleanliness | Store business decisions. |
| "Inventory management is turned off for your account," tax-exempt items, label size the store requires | Store settings and permissions. |
| Items you don't recognize in your inventory | Store admins can add or edit vendor items. |
Contact Syncrostore support for
- Errors, bugs, or features that aren't working as documented
- Login problems that aren't solved by How do I log in to my store's Syncrostore site?
- SyncroPay/SyncroACH bank-linking errors or locked micro-deposit verification
- Card payments approved on the terminal but not recorded (stores)
How to reach support
- Use the support chat inside Syncrostore or on the help site. SyncroAI answers from the help articles and opens a ticket for our team if it can’t solve the problem. You can also open a ticket by email at support@syncrostore.com.
- Include your store name, login email, what you were doing, the exact error and a screenshot. Never send passwords or full bank numbers.
- Phone: call (888) 707-4916 only for transaction BLOCKING issues (for example, card payments not completing). For anything else, open a ticket.
- Training: a free weekly vendor webinar runs on Mondays at 4:00 PM Central; join from the Syncrostore calendar (the calendar icon in the top bar).
