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Why did my bank verification fail or say maximum attempts exceeded?

What causes failed micro-deposit verification and how support unlocks your account.

After three wrong micro-deposit entries, SyncroPay/SyncroACH locks verification for that bank link; contact Syncrostore support so they can unlock it and verify you with a one-time 4-digit code, instead of re-linking over and over.

Who this is for

  • Vendors setting up SyncroPay/SyncroACH direct deposit whose bank account shows "Verification failed," "Errored," "micro deposit values are incorrect," or "maximum number of verification attempts exceeded."

Why this happens

Almost every failed verification comes from one of these:

  • Entering the negative amounts. Your bank statement may show the two small deposits and then matching withdrawals ("clawbacks"). Enter only the positive deposit amounts.

  • Using an old pair of deposits. Each time you re-link an account, the earlier deposits are cancelled and two new ones are sent. Amounts from an earlier attempt will be rejected.

  • Typing amounts from the wrong account. Each linked account gets its own deposits. - After three incorrect entries, verification locks.

Steps

  1. Stop re-linking. Re-linking sends more deposits, cancels the previous ones, and uses up the limited number of re-sends.
  2. Check your bank statement for the most recent two deposits to the account you linked. Write down the positive amounts.
  3. If you have attempts left, go to Profile > Review bank accounts and enter those two amounts.
    Screenshot: "Review bank accounts" screen showing the account status and micro-deposit entry fields
  4. If you are locked out ("maximum attempts exceeded" or "Errored"), open a support ticket. Include your store name, the email you log in with, and a screenshot of the error. Do not send your full account or routing number.
  5. Support will ask our payment partner to unlock the account and send an instant verification deposit. When it arrives, look at the description of the $0.01 deposit on your statement: it contains a 4-digit code. Send support that code and they will verify the account for you. 
  6. After it's verified, check that the account is set as your Payout Account on your Profile. Screenshot: Profile bank account row showing "Verified" status and Payout Account indicator
Troubleshooting
  • Status says "Pending," not locked: You can still enter amounts. Wait for the latest deposits and try once more, carefully.
  • The verification was cancelled before the deposits arrived: That means the account was re-linked. Wait for the newest pair, or contact support if you're out of attempts.
  • Missed your store's payout date: Your store may pay you by check for that cycle and by direct deposit next time. Ask your store. Verify: general policy
  • Both of your linked accounts show "Verification failed": Contact support; they can remove both on the back end so you can link one account cleanly.

If your store still uses Stripe

This article covers SyncroPay/SyncroACH. If your store still pays through Stripe, bank verification happens on Stripe's site: see the Stripe section of How do I set up direct deposit for my payouts? (vendors), and contact Stripe for Stripe verification problems.

Related articles

  • How do I set up direct deposit for my payouts? (vendors)
  • Why do I get an error when linking my bank account in SyncroPay?