How do I keep Syncrostore emails out of my spam folder?

Add support@syncrostore.com and noreply@mysyncrostore.com to your contacts or safe-senders list. Support replies come from support@syncrostore.com; account invites, email confirmations and password resets come from noreply@mysyncrostore.com (shown as "Syncrostore").

Who this is for: Vendor, Cashier, Store admin

Support emails are used only for your support tickets and important software updates. In the steps below, add both addresses.

Outlook (web or new Outlook)

1. If you have more than one account, select the account you want to change.
2. Go to Settings > Mail > Junk email.
3. Under Safe senders and domains, select + Add safe sender.
4. Enter support@syncrostore.com, then select OK. Repeat for noreply@mysyncrostore.com, then select Save.

Gmail

On a computer

1. Click the Google apps grid (the nine dots at the top right) and open Contacts.
2. Click Create contact.
3. Enter support@syncrostore.com and click Save. Repeat for noreply@mysyncrostore.com.

On the Gmail mobile app

1. Tap the menu (three lines) at the top left and choose Contacts.
2. Tap Add (bottom right).
3. Enter support@syncrostore.com and save. Repeat for noreply@mysyncrostore.com.

Yahoo

Yahoo has no separate safe-senders list. Instead, it trusts your contacts.

1. In Yahoo Mail, click Contacts in the right-hand panel.
2. Open the All tab, click More options, then click Add a new contact.
3. Enter support@syncrostore.com and click Save. Repeat for noreply@mysyncrostore.com.

Yahoo is known to delay Syncrostore emails by a few hours. If you're waiting on an invite, also check your spam folder.

Troubleshooting

• You still can't find an invite email. Search your mail for noreply@mysyncrostore.com, then ask your store admin to resend it (see "I never got my account setup email. What should I do?").
• You can't find a support reply. Check spam, then reply to your original ticket email or write to support@syncrostore.com.